Lead Operational - Crew Bar & Guest Relation Officer (GRO) - Hospitality Career in Sleman

Join a dynamic hospitality team in the heart of Sleman, DI Yogyakarta as a Lead Operational - Crew Bar & Guest Relation Officer (GRO). This role offers a unique opportunity to blend operational leadership with exceptional guest service in a fast-paced, customer-centric environment. You'll be the backbone of our bar operations, ensuring seamless service and a memorable experience for every guest. Our team is dedicated to providing top-notch service and creating a welcoming atmosphere for all our guests.

As a Lead Operational - Crew Bar & Guest Relation Officer, you'll manage a team of bar staff, overseeing daily operations, training, and performance. You'll ensure that our bar meets the highest standards of quality and efficiency, using tools like POS systems, inventory management software, and guest feedback platforms. This role is perfect for those who thrive in a dynamic environment and are passionate about delivering exceptional guest experiences.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of bar staff, ensuring high standards of service and efficiency.
• Oversee daily bar operations, including inventory management and staff scheduling.
• Train and develop bar staff to maintain high levels of performance and guest satisfaction.
• Ensure compliance with health and safety regulations, as well as company policies.
• Handle guest complaints and feedback, implementing improvements to enhance guest experience.
• Monitor and analyze sales data to identify trends and opportunities for growth.
• Coordinate with other departments to ensure seamless integration of bar services with overall hotel operations.
• Promote and uphold the company's values and culture within the team.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality industry.
• Proven experience as a bar manager or similar role in a high-volume environment.
• Strong knowledge of bar operations, including cocktail preparation, beer and wine service, and inventory management.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Certification in hospitality management or a related field is a plus.
• Proficiency in using POS systems, inventory management software, and guest feedback platforms.
• Familiarity with industry trends and best practices in bar operations and guest service.
• Ability to work in a fast-paced, customer-centric environment.

🛠️ Keahlian

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