Customer Quality Engineer - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Join AlwaysHired as a Customer Quality Engineer in the heart of Bali and play a pivotal role in ensuring product excellence and customer satisfaction. This position offers a unique opportunity to work in a dynamic, international environment while contributing to our mission of creating exceptional travel experiences. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the forefront of quality assurance, ensuring our products meet the highest standards.

As a Customer Quality Engineer, you'll be responsible for conducting thorough quality checks on our travel products, from accommodations to activities and transportation. You'll work closely with our team to identify and resolve any issues, ensuring that our customers receive nothing but the best. With a focus on detail and a passion for travel, you'll help us maintain our reputation as a leading travel service provider in Bali.

📋 Tanggung Jawab Pekerjaan

• Conduct comprehensive quality checks on travel products, including accommodations, activities, and transportation.
• Identify and document quality issues, and work with the team to implement solutions.
• Collaborate with cross-functional teams to ensure products meet customer expectations and industry standards.
• Develop and maintain quality assurance processes and procedures.
• Provide training and support to the team on quality standards and best practices.
• Analyze quality data to identify trends and areas for improvement.
• Ensure compliance with local and international quality and safety regulations.
• Participate in product development meetings to contribute to the continuous improvement of our offerings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Travel and Tourism, Hospitality Management, or a related field.
• Minimum of 3 years of experience in quality assurance, customer service, or a related role in the travel industry.
• Proficient in using quality assurance tools and software, such as Jira, Trello, or similar.
• Strong knowledge of travel industry standards and regulations, including those specific to Bali.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team.
• Fluent in English, both written and spoken.
• Ability to work under pressure and meet tight deadlines.
• Passion for travel and a commitment to delivering exceptional customer experiences.

🛠️ Keahlian

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