Operations & Guest Relations Lead

Are you a hospitality professional with a passion for creating unforgettable guest experiences? We are looking for a dynamic Operations & Guest Relations Lead to oversee the daily operations and guest engagement for our two premier locations in beautiful Bali. This is a hands-on role that requires a proactive and detail-oriented individual who thrives in a fast-paced environment.

At Private Advertiser, we are dedicated to providing exceptional service and creating memorable experiences for our guests. As a leading hospitality company in Bali, we offer a unique opportunity to be part of a vibrant team that values innovation, teamwork, and guest satisfaction. In this role, you will play a pivotal part in ensuring that our guests enjoy a seamless and enjoyable stay, from check-in to check-out.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations, including front desk management, housekeeping, and maintenance, to ensure smooth and efficient service delivery.
• Coordinate with housekeeping, maintenance, and other departments to address guest concerns and ensure timely resolution.
• Develop and implement guest engagement strategies to enhance the overall guest experience.
• Train and mentor front desk staff to ensure high standards of service and guest satisfaction.
• Monitor and analyze guest feedback to identify areas for improvement and implement corrective actions.
• Ensure compliance with health and safety regulations and hotel policies.
• Collaborate with the management team to develop and execute operational plans and strategies.
• Manage and maintain guest records, including check-in/check-out procedures and reservation management.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in a similar role within the hospitality industry.
• Proven track record of successfully managing daily operations and guest relations.
• Strong leadership and communication skills.
• Proficiency in using hotel management software such as PMS (Property Management System).
• Knowledge of local regulations and industry standards.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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